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Rock of Refuge Consulting LLC 

Terms and Conditions

Last Updated: March 04, 2025

Welcome to Rock of Refuge Consulting LLC ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our consulting services, including those purchased or subscribed to via our website hosted on Odoo (the "Website"). By accessing, purchasing, or subscribing to any of our services, you ("Client" or "you") agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

  • "Company": Rock of Refuge Consulting LLC.
  • "Client": Any individual, business, or entity purchasing or subscribing to our services.
  • "Website": Our online platform hosted on Odoo.
  • "Service(s)": Consulting, IT, automation, or other business solutions provided by the Company.

2. Acceptance of Terms

  • By purchasing or subscribing to our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.
  • All Service engagements, including sales and subscriptions, are subject to our acceptance.
  • We reserve the right to refuse service to anyone for any reason, at our sole discretion.

3. Online Purchases and Electronic Agreements

  • Services may be purchased online via electronic quotes, agreements, or subscription forms.
  • An electronic signature (e.g., checking a box or clicking “I Agree”) constitutes your legally binding acceptance of these Terms and any related agreements.
  • Online quotes become binding contracts upon your acceptance and payment, unless otherwise modified in writing by mutual agreement.

4. Payment Terms

  • One-Time Purchases: Full payment is due at checkout unless a written agreement specifies otherwise.
  • Subscription Services:
    • Certain Services (e.g., IT BASIC) operate on a recurring billing model (monthly or annually).
    • By subscribing, you authorize us to charge your selected payment method automatically on a recurring basis.
    • Pricing changes will be notified to you at least 30 days in advance via email or through your account portal.
    • Late payments may incur a fee of 1.5% per month (or the maximum rate permitted by law) on overdue amounts.
  • Failed Payments: If payment fails, we may suspend or terminate Services until payment is received.

5. Service Delivery

  • We will provide Services as outlined in your purchase order, quote, or contract.
  • Timelines and deliverables will be specified in individual agreements.
  • We are not liable for delays due to:
    • Client inaction (e.g., failure to provide required information or access);
    • Third-party software or service failures;
    • Force majeure events (e.g., natural disasters, wars, or pandemics).

6. Subscriptions and Automatic Renewal

  • Subscription Services automatically renew at the end of each billing cycle (monthly or annually) unless canceled.
  • Fees are charged in advance based on your selected plan.
  • To cancel, you must notify us via your online account or by contacting support at least thirty (30) days before the next billing cycle. Cancellations with less than 30 days’ notice will take effect at the end of the following billing cycle.
  • No refunds will be issued for unused portions of a subscription period.

7. Cancellations, Refunds, and Termination

  • One-Time Services: Cancellations before Service commencement may qualify for a partial refund, at our discretion. No refunds are available once Services begin.
  • Subscription Services: No refunds are provided for partially used subscription periods. Cancellations require 30 days’ notice as outlined in Section 6.
  • Termination by Us: We may terminate or suspend Services immediately, with or without notice, if:
    • You breach these Terms;
    • Payment is not received;
    • We suspect fraudulent or illegal activity.
  • Upon termination, you remain liable for any outstanding fees.

8. Client Responsibilities

  • You agree to:
    • Provide accurate, complete, and timely information required for Service delivery;
    • Grant necessary access (e.g., systems, data) to perform Services;
    • Ensure third-party software or integrations meet our compatibility recommendations.
  • Failure to meet these obligations may result in delays or termination of Services without refund.

9. Intellectual Property and Confidentiality

  • Ownership: All intellectual property (e.g., software, templates, or deliverables) created by us during the Service remains our property unless a written agreement states otherwise.
  • Client Materials: You retain ownership of any materials you provide but grant us a non-exclusive license to use them for Service delivery.
  • Confidentiality: Both parties agree not to disclose confidential information to third parties without prior written consent, except as required by law.

10. Limitation of Liability

  • Our Services are provided "as is" without warranties of any kind, express or implied, beyond those explicitly stated in a written agreement.
  • We are not liable for indirect, incidental, special, or consequential damages (e.g., lost profits or data) arising from your use of our Services.
  • Our total liability shall not exceed the fees you paid for the specific Service giving rise to the claim.

11. Modifications to Terms

  • We may update these Terms at any time. Changes will be posted on the Website and take effect immediately upon posting.
  • Your continued use of our Services after changes constitutes acceptance of the updated Terms.
  • Significant changes will be communicated via email or your account portal where feasible.

12. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.
  • Disputes shall first be addressed through good-faith mediation. If unresolved, disputes will proceed to binding arbitration in South Carolina, except for matters requiring court intervention (e.g., injunctions).

13. Force Majeure

  • We are not liable for failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, or cyberattacks.

14. Contact Information

For questions or support regarding these Terms, contact us at:

Rock of Refuge Consulting LLC

Email: support@rockofrefugeconsulting.com

Phone: 313-500-6931

15. Entire Agreement

These Terms, along with any signed agreements or quotes, constitute the full agreement between you and Rock of Refuge Consulting LLC, superseding all prior discussions or understandings.

By purchasing or subscribing to our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.